Delivery and Return Conditions

For your orders within Turkey, products ordered before 3:00 PM on weekdays will be delivered to the cargo company on the same day, "if in stock". Orders placed after 3:00 PM will be shipped the next day. International orders are transferred to Yurtiçi Kargo between Monday and Thursday and delivered to your address within 3 to 5 business days at the latest. Shipping fees may vary depending on your region, and the shipping cost will be reflected in your cart. For products that require more time to procure, the delivery time is 3 business days, as stated in the product details.

CERCIS – Return and Exchange Policy

RETURNS

If you wish to return products purchased from CERCIS, we will gladly assist you under the following conditions:

• Within 7 days from the invoice date,

• The product's protective seal must be unopened,

• Labels must not be removed,

• In case the security ribbon attached to evening gowns is removed or damaged, exchange or return will not be accepted. The security ribbon is attached to the product in a way that does not prevent you from trying on the product.

• Unused and resellable products can be returned with all their accessories.

Products that do not meet these conditions cannot be accepted and will be sent back to you. We recommend checking the product shortly after it arrives, without causing any damage.

You can send your return shipments with Yurtiçi Kargo using the code 1232546402.

Since we have an agreement with Yurtiçi Kargo, discounts are applied to return shipping fees.

You will be notified by e-mail when your return shipment reaches us. Payments for approved returns will be transferred to your bank within 3 business days after review. The processing time of your bank may vary. We would like to remind you that the process is entirely dependent on your bank and Cercis.com cannot interfere with bank procedures. Refunds for installment purchases are made in installments by banks.

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EXCHANGES

You can exchange products purchased from CERCIS that have not been altered, under the following conditions:

• Within 7 days from the day the product reached you,

• Exchange is possible for products that meet the return and exchange conditions.

Exchange processes may differ according to the campaign or product groups valid through our store infrastructure. During an exchange, no refund can be made, and an appropriate product will be provided for exchange.

If the product is faulty or defective, your legal rights are reserved, and the process will be prioritized to ensure your satisfaction.

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CONTACT

You can contact us if you have any questions, requests, or need support.

WhatsApp Support Line: +90 501 563 48 24

Email: cercis@cercistr.com

Working Hours:

Monday-Friday

09:00-18:30

Delivery and Return Conditions

Cercis Nişantaşı - Abdi İpekçi Store

Cercis Retail Store

center office